Support

Need a hand with Kori? Email us and a real person will get back to you, usually within one business day.

Before you write in

Including these details lets us solve things on the first reply:

The email address or sign-in method on your Kori account.
Your device and OS version, for example iPhone 15 on iOS 18.
What you expected to happen, and what happened instead.
A screenshot or screen recording, if the problem is something you can see.

Subscriptions and billing

Kori subscriptions are billed by the app store you subscribed through, not by us directly, so cancellations and refunds are handled there.

iPhone or iPad: Settings › your name › Subscriptions › Kori. Refunds are requested through reportaproblem.apple.com.
Android: Google Play › Menu › Payments & subscriptions › Subscriptions › Kori.

If you were charged for something you did not expect, email us with the receipt and we will help you sort it out.

Restoring a purchase

Sign in with the same account and app store you originally subscribed with, then open Kori's settings and choose Restore Purchases. If your access still does not come back, send us the receipt and we will restore it manually.

Your account and data

To delete your account and the learning data attached to it, email us from the address on the account and we will confirm once it is done. Our Privacy Policy covers what we collect and why, and the Terms of Service cover using the app.